Privacy Policy

Last updated: [November 2, 2025]

1. Introduction

This Privacy Policy describes how PlyMax ("we," "us," or "our") collects, uses, shares, and protects your information when you visit our website www.ply-max.com and use our plywood optimization software and related services (collectively, the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

A. Information You Provide to Us

  • Account Information: When you register for an account, we collect personal information such as your name, email address, company name, and password.
  • Billing Information: For paid plans, we require billing details (like billing address and company information). We use third-party payment processors to handle payment transactions. We do not store your full credit card information.
  • Project & Design Data: This is the core data you upload to our Service. This includes your DXF files, which contain architectural or engineering designs, dimensions, and project specifications. It also includes the configuration settings you provide, such as slab levels, pouring duration, and plywood pricing.
  • Communications: When you contact us for support or other inquiries, we may collect your name, email address, and the contents of your message.

B. Information We Collect Automatically

  • Usage Data: We automatically collect information when you access and use the Service. This may include your IP address, browser type, operating system, device information, pages viewed, time spent on pages, and file processing metrics (like file size and processing time).
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. This helps us maintain your session, remember your preferences, and improve the Service.

3. How We Use Your Information

We use the collected data for the following purposes:

  • To Provide and Maintain the Service: Our primary use of your Project Data (DXF files and configurations) is to perform the optimization calculations and provide you with the results (PDF/DXF outputs, waste reports, and cost savings).
  • To Manage Your Account: To create and maintain your account, process payments, and provide customer support.
  • To Communicate with You: To send you service-related notifications, security alerts, invoices, and administrative messages.
  • To Improve Our Service: To analyze usage data to understand how our Service is used, identify trends, fix bugs, and develop new features. We may use anonymized and aggregated data for analytics.
  • For Legal and Security Purposes: To prevent fraud, enforce our terms of service, and comply with legal obligations.

4. Our Protection of Your Project Data

We understand that your Project Data (DXF files and designs) is sensitive and is your intellectual property. We treat it with the highest level of care.

  • We will never sell your Project Data to any third party.
  • We will never share your Project Data with any third party, except for the limited purpose of storing and processing the data on our behalf through secure, vetted cloud infrastructure providers (e.g., cloud hosting).
  • We will never use your specific Project Data for marketing or advertising purposes.
  • Our personnel will not access your Project Data unless strictly necessary to provide the Service or for customer support, and only with your explicit permission or as required by law.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, email delivery, and data analytics. These providers are contractually obligated to protect your data and use it only for the services we request.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business, your information may be transferred as a business asset.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. This includes using SSL encryption for data in transit and encryption for data at rest. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Data Retention

We will retain your Personal Information as long as your account is active or as needed to provide you with the Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We will retain your Project Data for as long as your project is active. You may delete your projects and associated Project Data at any time.

8. International Data Transfers

Our Service is operated from Egypt. If you are accessing the Service from outside Egypt (e.g., the European Union), please be aware that your information, including personal data, will be transferred to, stored, and processed in Egypt. By using our Service, you consent to this transfer, storage, and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access, update, or delete the information we have on you.
  • The right to rectification (correcting inaccurate data).
  • The right to object to our processing of your personal data.
  • The right to data portability (requesting a copy of your data).

You can exercise many of these rights directly within your account settings. For other requests, please contact us at [email protected].

10. Children's Privacy

Our Service is not intended for use by anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from Children. If you become aware that a Child has provided us with Personal Data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

PlyMax
Cairo, Egypt
Email: [email protected]